Frequently Asked Questions
Why choose HomeKeepCroatia to manage my property?
HomeKeepCroatia is the service provider of choice to property owners in Dubrovnik, Croatia. We want to look after you and your property; ensuring that all transactions are carried out professionally, promptly and to the very highest standards.
We often visit our property, why do we need your help?
Water damage, electrical problems, insect infestations etc are an unpleasant surprise - why risk the cost of this damage, which might also devalue your property? When you’re here for a visit do you really want to spend time cleaning and mending instead of relaxing and enjoying yourself?
What happens to my mail that’s sent to my home in Croatia?
We will make sure any mail is forwarded to you either by standard post or by courier.
Do you arrange pick up from the airport?
A chauffeur-driven vehicle will be waiting to drive you from the Airport to your home every time you visit.
How about arranging a hire car?
If you need a hire car we will put you in touch with a reliable local company who will deliver the car to your property when you request it.
How do I arrange for maintenance work on my property?
In our monthly report to you we will notify you of any faults or damage that may have occurred. Wherever possible we will photograph this so that you can view it. We will give you a price for any remedial work or replacements. If you agree this is acceptable you can leave the rest with us.
What is your privacy policy?
You can find our privacy policy here.
How are my keys delivered to you?
There are 2 ways we can receive your keys:
- Send your keys by registered service to our address.
- If you have a local person holding the keys for you, simply inform us and we will pick them up on your behalf. The system will print a letter of authorisation, which you just need to sign and fax to us.
My question wasn’t on your list. Can you help me?
Of course we can! Click here to send your questions by email.
